About us

What is Naguisa?

Naguisa are handmade shoes from Spain.

Since when?

Naguisa was born in 2012 to revisit traditional espadrilles- highly comfortable jute-sole shoes- and bring them to a wider public.

Packaging

You will receive your Naguisa properly packed in a shoe box that we hope you will keep and use as you wish.

Returns and changes 

Can I return and replace my Naguisa if they do not fit me?

Yes: For delivery addresses in Spain, please contact us within 3 days since receiving your Naguisa at e-customercare@naguisa.com indicating in the subject "My Naguisa`s don´t fit me" and including in the text the name of the model, the size you have ordered and the new size you require. 
Within two working days we will send you a carrier who will deliver your new pair of Naguisa and will withdraw the pair that doesn't fit you. If you are in another country, you should proceed the same way but send the wrong size at your own expenses. We will then send the correct size for free. 

Only new and non damaged products will be accepted. 
In case we don´t have the size you have requested you can either change your model of Naguisa for a different one or we will return your money. 

Not applicable for "Outlet"-products. Products purchased from the "Outlet"-Shop CANNOT be exchanged. 

Can I return my Naguisa?

If for any circumstance, that we do not hope to happen, you are not fully satisfied with the product receipt, you have a fourteen day period from the receiving to communicate us the return of the goods. For this purpose, we would be grateful if you contact us by writing at e-shop@naguisa.com
Naguisa will not take on any transportation costs for returning the product.

Not applicable for "Outlet"-products. Products purchased from the "Outlet"-Shop CANNOT be returned. 

Shipment

Once you have made your order, you will receive an email acknowledging the details of your order within 24 hours. If you do not receive this confirmation please contact us at e-shop@naguisa.com

How long will delivery take since I order my Naguisa?

You will receive your Naguisa within 2 to 10 working days depending on the destination.

Where do you ship Naguisa? What is the shipping cost?

We ship using a network of trusted couriers such as FedEx and MRW. Spain: 5€. Rest of Europe: 15€. USA: 30€. Canada: 30€. Russia, Japan, Taiwan and Hong Kong: 50€.

Payment

What forms of payment do you accept? Do I need a PayPal account to purchase from this store?

Payments are carried out by PayPal or credit card. All major credit cards are accepted. A Paypal account is not necessary.

Is this store secure?

Naguisa’s on-line shop operates in a safe and secure environment using Paypal for payment. Paypal stores and processes your private information using the Secure Socket Layer Protocol (SSL), which is the highest protection available in the market.


MEDITERRANEAN SHOES

MEDITERRANEAN SHOES

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Taller Naguisa, S.L. en el marco del Programa de Iniciación a la Exportación ICEX Next, ha contado con el apoyo de ICEX y con la cofinanciación del fondo europeo FEDER. La finalidad de este apoyo es contribuir al desarrollo internacional de la empresa y de su entorno.